Mystery Shopper Experience

BOOK YOUR MYSTERY SHOPPER EXPERIENCE WITH A REVENUE MANAGEMENT EXPERT

How you sell and present your property is just as important as the price point

Perceived value, retail psychology and an exceptional customer experience all drive conversions for your property

Sometimes you need to have fresh eyes with a revenue management mindset look at your business...

Mystery 
1. Property background questionaire
2. Three reservation phone calls to assess selling consistency, call structure, missed revenue opportunities and customer service
3. 10-minute call to discuss findings
4.  Summary report


Mystery PLUS 
1. Property background questionaire
2.Three reservation phone calls to assess selling consistency, call structure, missed revenue opportunities and customer service
3. Three online searches across third-party websites and property direct website to identify inconsistencies and missed revenue opportunities
4. 15-minute call to discuss findings
5. Detailed summary report


Mystery DELUXE 
1. Property background questionaire
2. Three reservation phone calls to assess selling consistency, call structure, missed revenue opportunities and customer service
3. Three online searches across third-party websites and property direct to identify inconsistencies and missed revenue opportunities
4. Property website critiqued from a revenue management perspective covering design, user experience, terms and conditions, upsell opportunities, consumer psychology and conversion strategies 
5. 30-minute call to discuss findings
6. Detailed summary report

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